Return & Refund Policy
At Peppy Threads, we want you to love every purchase. If something isn’t right, we’re here to help.
1. Returns Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be:
- Unused and unwashed
- In original condition with tags intact
- In original packaging
2. Non-Returnable Items
- Used or washed products
- Items without original tags or packaging
- Products damaged after delivery
3. Exchange Policy
- Exchanges are allowed for size or product issues (subject to availability).
- If the requested item is unavailable, a refund will be processed.
4. Refund Policy
- Refunds are initiated after the returned product passes quality check.
- The refund will be processed to your original payment method.
- It may take 5–7 business days to reflect in your account.
5. Damaged or Incorrect Items
- If you receive a damaged or wrong product, please contact us within 48 hours of delivery.
- We will arrange a replacement or refund at no extra cost.
6. Return Process
- Contact us with your order details
- Share images (if required)
- Our team will guide you through the return process
7. Shipping Charges (Returns)
- Return shipping charges may apply unless the item is damaged or incorrect.
8. Contact Us
For return or refund queries:
📧 support@peppythreads.com
